FAQ
  • Login Issues
  • Application Crash
  • REA
FAQ logo
Login Issues
  1. How to Register
    • Download the iAugmentor application from iOS App Store/ Google Play Store using the link given by your organization.
    • Open the application.
    • Click the ‘I have a token’ option and enter the token provided.
    • Enter your name, valid email id and desired password to register.
    • Login - In case of organization with predefined user list, login with your official mail id and password (to be given by LM/Admin).

  2. Forgot Password
    • Open iAugmentor application.
    • Click the ‘Forgot Password?’ option.
    • Enter your registered email address.
    • Use the generated OTP sent to your registered email address and reset the password.
    • If you are still unable to access the account, kindly mail to us at sarah@iaugmentor.com.

  3. Forgot Registered Email ID (ONLY FOR PAID USERS)
    • Your official company email ID is usually the registered ID given.
    • If you are still not able to identify your registered account, kindly mail to us at sarah@iaugmentor.com

  4. Getting Error Message: Email ID does not exist
    • Ensure that you are clicking the ‘Login’ option on the main screen.
    • Check that you are using the registered email ID.
    • If you are still unable to access the account, kindly mail to us at sarah@iaugmentor.com

  5. Getting Error Message: No internet connection - Retry
    • Check that your internet connection is functional.
    • Close and restart the application.
    • Check if you are using the latest version of the application. If not, please update to the latest version iOS App Store/ Google Play Store.
    • If you are still unable to connect to the internet within the application, kindly mail to us at sarah@iaugmentor.com

  6. Unable to login (after using correct credentials)
    • Ensure that you are clicking the ‘Login’ option on the main screen.
    • If you are still unable to access the account, kindly mail us at sarah@iaugmentor.com.

Application Crash
  1. Application crash after login/clicking on assessment or quiz
    • Close and restart the application.
    • Check if you are using the latest version of the application. If not, please update to the latest version iOS App Store/ Google Play Store.
    • Make sure your internet connection is functional.
    • If you are still facing the same issue, kindly mail to us at sarah@iaugmentor.com.

  2. Blank white screen/ Frozen Loading Page
    • Close and restart the application.
    • Make sure that your internet connection is functional.
    • Check if you are using the latest version of the application. If not, please update to the latest version iOS App Store/ Google Play Store.
    • If you still face the same issue, kindly mail to us at sarah@iaugmentor.com.

REA
  • You will be shown a real life scenario from your work-place.
  • You have to respond to it.
  • You can give an Audio or Video response.
  • I will evaluate your response and benchmark you against the ideal response as well as the response I usually get.
  • I will tell you which areas you need to work on to improve.
  • You can also see an expert responding to the same scenario.
  • You will also get bonus points for responding to a scenario.

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